Terms and Conditions
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Online purchases from l-science.co.uk can only be made by those persons over the age of 18. If we discover that an order has been placed by a person under this age, we reserve the right to cancel the order and refund any payments made.
Secure Shopping / Payment Options Your credit/debit card transaction is safe and secure when you place your order online at our website. Because Internet security is so important to la-science.co.uk and our customers, our online shop uses the SagePay payment Gateway facility provided by SagePay ® (www.sagepay.com). We (la-science.co.uk) do not therefore store records of credit/debit card details as all transactions are processed by the secure systems at SagePay ®. We accept payment using the following credit or debit cards:
VISA, VISA Delta, VISA Electron, MasterCard, Maestro, and Solo. Due to circumstances beyond our control we do not accept American Express.
When you place your order online, further to payment clearance you will receive your products via post to the delivery address given. All postage and packaging charges for delivery are charged per order, not per item.
2. Next day delivery £5.95 If you order before 3pm (Monday – Thursday) you will receive your order next day as we aim to despatch goods on the day the order is received (not available Saturdays and Sundays). If we receive your order after 3pm then please allow an additional day for your order to be despatched.The following areas are excluded from next day delivery – Northern Ireland, Ireland, Isle of man, Channel islands and some remote Scottish Highland areas. 3. Saturday delivery
Returns, Refunds and Exchanges As a online shop based in the United Kingdom we comply with the UK Consumer Protection (Distance Selling) Regulations 2000. This legislation gives UK citizens the right to cancel an order up to 7 working days from the day after which the goods are received by them and they have had the opportunity to examine them. If you wish to cancel an order written notice of this cancellation must be received by us, in the form of a completed return slip by post, fax or email. Returning Your Purchase If for any reason you're unhappy with your purchase, you can return it to us in its original condition, (unopened), within 14 days of receipt (this is 7 days more than our legal requirement) and we will issue a full refund for the price of the goods, or exchange for items of the same value. In the case of items shipped as gifts to others, we will gladly exchange them for items of the same value. We cannot accept the return of a product if it has been opened and used. If an item has been opened and used we will only accept the return if the product is found to be faulty. If you're returning an item because it's faulty, damaged or sent to you in error (these must be in unopened condition) we will refund the delivery charges incurred in returning the item to us. Any replacement items will not incur additional delivery charges. If you're returning an item because of any reason other than it being defective or damaged, we will not refund the return delivery costs. We recommend that proof of postage is obtained for returned items, and would also recommend that items are returned using a traceable service such as Royal Mail Signed For (Recorded) or Special Delivery. Returns must be accompanied by a copy of the return slip. Refunds and exchanges are typically processed within 2 weeks of receipt. Refunds Refunds will be made in the original form of payment only (via the SagePay® system) to the original purchaser within 30 days (as required by law). If you feel that you need to make a complaint for any reason, please do so in writing to:
We will respond to and acknowledge all complaints within 5 working days. All complaints will then be investigated and responded to with a resolution within 21 days. Privacy Policy You can view the la-science.co.uk Privacy Policy here. |
